Privacy Policy

Introduction

Cloud Pet Care Manager (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our customers, their clients, and pets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software, and services (collectively, the “Services”). By accessing or using our Services, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, and business information.
  • Pet Information: Pet names, breed, age, medical records, vaccination history, grooming preferences, and notes.
  • Booking & Transaction Data: Appointment details, payment history, invoices, deposits, and service records.
  • Technical Information: Device type, browser type, IP address, log data, and cookies.
  • Client-Submitted Data: Information entered by your customers through online booking or self-service portals.

How We Use Your Information

We use the information collected to:

  • Provide and improve our Services
  • Manage appointments, payments, and client records
  • Send confirmations, reminders, and notifications
  • Process payments and prevent fraud
  • Generate business reports and insights
  • Provide customer support
  • Ensure security and comply with legal obligations

How We Share Information

We do not sell or rent personal information. We may share data only in these cases:

  • Service Providers: With trusted third-party vendors (e.g., payment processors, cloud hosting, email/SMS services).
  • Business Transfers: If the company is merged, acquired, or sold.
  • Legal Requirements: To comply with applicable laws, regulations, or government requests.
  • With Consent: If you authorize sharing in specific cases.

Data Security

We implement industry-standard measures to protect your data, including encryption, access controls, and secure payment processing. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information as long as your account is active or as needed to provide Services. We may retain certain information as required by law, to resolve disputes, or enforce agreements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access and update your information
  • Request deletion of your information
  • Restrict or object to processing
  • Export your data
  • Withdraw consent for marketing communications

Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze trends, and deliver relevant features. You can disable cookies through your browser settings, though some features may not function properly.

International Users

If you access our Services from outside [Your Country], please note that your data may be transferred and stored in jurisdictions with different data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.” Continued use of our Services after changes means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]